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CY Phone Connector® integrates with SAP® Customer Relationship Management (SAP CRM) 4.0 and later , providing communication services for a multichannel contact center. CY Phone Connector® blends customer contacts from multiple communication channels, including voice, email, and Web chat, into a universal queue and routes them to the best available agent via SAP Interaction Center’s agent desktop, including both IC Webclient and IC Winclient.


With the SAP ERP system introduction, if we can integrate the ERP billing with the external China Golden Taxation System, all the related data would go from SAP ERP billing document into the Golden Taxation System directly, The Taxation System prints the invoice, and write the data such as the invoice number back to the SAP ERP system.





Last Updated@February 2009

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