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News & Events: Telephony Integration for SAP CRM 2007 IC Webclient, Feb 2009

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Telephony Integration for SAP CRM 2007 IC Webclient with CY Phone Connector

For a customer in Shanghai, we successfully Integrate the customer's Avaya Telephony System into SAP CRM 2007 Interaction Center Webclient with our Communication Management Software CY Phone Connector® for SAP CRM. Inbound/Outbound telephony functions are enabled in SAP CRM 2007 Interaction Center Webclient, Accept/Reject/Hold/Retrieve/Hang Up/Transfer/Warm Transfer/Consult/Conference/Toggle/End/Dial Pad. All phone functions work smoothly and correctly.

For more information about our CRM Connector, please visit CY Phone Connector® for SAP CRM .

(Feb, 2009)

 

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Last Updated@April 2009

 
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