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Multilevel Categorization & Interaction Record

Interaction Record

Interaction Record is the central navigation point in the interaction center. Agents can log interaction information quickly for prompt or further processing.

Different UI Types of Interaction Record

In the interaction history, return results, we can use open the interaction with the Interaction center Interaction Record view( the simple one), lean interaction record page, or the biggest one, the standard Web UI business activity.

Multilevel Categorization

Now the Interaction Record supports the multilevel categorization, which is useful to categorize the issues/problems/interaction with the general multilevel categorization technique. Here, multilevel categorization uses the categorization schema as it does in the complaint, service order.

Multilevel Categorization in Interaction Record
<Demo: Multilevel Categorization in Interaction Record>


   Related Topics

Please feel free to contact us for Interaction Record and Multilevel Categorization. Thank you.

Last Updated@September 2009

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