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Live Web Collaboration (Customer Chat) in SAP CRM Interaction Center


Live Web Collaboration

Provide real time, instant support to the customer when the customer is shopping online in SAP CRM Web shop. Live chat can be initiated, Interaction Center Agent can receive the chat instantly and begin to provide the information to the customer in a figure tip, usually which would increases the customer loyalty, and gives the agent the opportunity to increase the conversion rate by helping to close the sale and offer cross-selling opportunities.

While we are shopping, we would have inquires about the delivery methods, payment methods, product information, special discount information, price negotiation. Live Web Collaboration can be helpful in these cases.


<Demo: Live Chat in SAP CRM B2B>

 

IC
<Demo: Chat request goes into the Interaction Centers' agent desktop.>

Last Updated@September 2008

 
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