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Knowledge Article


Firstly introduced in SAP CRM 7.0, Knowledge Article is highly welcomed by many customers for service solution or interaction center solution because now we can freely use the multi-level categorization for the knowledge while this is very difficult in the standard Solution database.

Knowledge Article is a new transaction type but usually we treat them as a kind a master data because it is a piece of information which can be used to solve problems.


Knowledge Article in SAP CRM 7.0

Multi-level Categorization is supported in the knowledge article.

Knowledge Article
<Demo: Knowledge Article >

Related transactions, parties involved, cases, CRM Survey are supported in the knowledge article.


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Last Updated@July 2009

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