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Success Story: Upgrade CRM 5.0 (ISA B2B) to SAP CRM 2007 Web Channel


   Story Story: Upgrade CRM 5.0 (ISA B2B) to SAP CRM 2007 Web Channel, Oct 2008

Summary

We successfully helped a customer upgrade SAP CRM 5.0 ISA B2B to SAP CRM 2007 Web Channel B2B in October 2008. Some critical difficulties have been overcome such as the product catalog staging, new UI blank screen issue after upgrading.

Business Background

With the introduction of the new functionalities and capabilities of SAP CRM 2007, the customer decided to upgrade the current SAP CRM 5.0 to SAP CRM 6.0 so that they can have more functions of SAP CRM 2007 like the new, easy-to-use Web User Interface, Marketing Development Funds, Partner Channel Management etc.

Currently they are running SAP CRM 5.0 mainly for E-Selling (Internet Sales B2B, named as Web Channel now), they don't have many other functions now. If we are add new solutions like opportunity management, channel inventory management in SAP CRM 5.0, such newly implemented functions should be upgraded or done again in SAP CRM 6.0. SAP CRM 6.0 is a must for them because they are going to have more functions of SAP CRM 6.0. Therefore it's a good suggestion that we upgrade the CRM 5.0 to CRM 6.0 before we start any new functions.

Upgrade CRM 5.0 B2B to SAP CRM 2007

Unexpected issues occurs when we upgrade CRM 5.0 to CRM 6.0 for the B2B Web Channel solution because something is different between SAP CRM 5.0 and SAP CRM 6.0.

When the system is upgraded from CRM 5.0 to CRM 6.0, after assigning the standard sales professional role, log in, select the role, but the screen is empty. We successfully solved this issue by setting the fully qualified domain name and other system parameters.

Then when logging on the B2B Web shop, it's said that the product catalog is not available although all the catalogs are active and have been indexed and replicated into the TREX Index server. This is mainly because something is different between SAP CRM 5 and SAP CRM 6.0. Now in SAP CRM 6.0, we use product catalog staging function for staging, indexing the product catalog.We customized the staging function. Change the J2EE parameters. This issue is gone again with our effort.

Now we can use the Web Channel B2B again in SAP CRM 2007.

TREX
The Indexed catalog variants
<Live Demo: The Indexed catalog variants. We can check the status here.>


Live Demo: The log of product catalog staging, indexing
<Live Demo: The log of product catalog staging, indexing.>



B2B/IPC

The B2B product catalog browser
<Live Demo: The B2B product catalog browser. Here, the page navigation looks like this, with 10 pages and next.>

Last Updated@October 2008

 
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