Quality Management

We can provide service in the following Quality Management areas:

SAP CRM Service Integration with SAP ERP Quality Management: Quality Notification

Quality Notification can be triggered in SAP CRM Service complaint management with proper settings. This is useful for customers who are running SAP ERP QM solution.

With this function, we can seamlessly use quality notifications in SAP ECC for internal processes, such as stopping outbound deliveries, or for external processes, such as informing vendors that goods should be returned or triggering vendor checks.

SAP CRM Service Integration with SAP ERP Quality Management: Quality Inspection

Quality inspections are part of the physical returns process. After approval of a returns request, the returned service parts are delivered to the warehouse, where they undergo quality inspections. The inspection outcomes are transferred to SAP Customer Relationship Management (SAP CRM) in inspection confirmations and are, among other things, the basis for calculating credit memos or debit memos, or for determining the Follow-Up Activities for the Logistical Process . To enable this function, SPM (Service Parts Management) in SAP CRM has to be activated.

Last Updated@July 2008