- News: SAP CRM 7.0 Service/Sales Management for Sinopec Catalyst Company went live. (2010)
We successfully deployed SAP CRM Service Management, Sales Management for Sinopec Catalyst Company.
- News: SAP CRM 7.0 IC/Service for Sinopec Chemical Products Sales Company went live. (2010)
We successfully deployed interaction center , service management with the latest SAP CRM 7.0. In this project, we used Cisco packaged ICI Communication Management Software to connect the SAP CRM Interaction (Email/Phone) with the external VOIP phone/mail hardware systems. And we built the Email Routing and Processing with SAP ERMS in IC. Latest CRM 7.0 functions such as Knowledge Articles were used as well.
- News: SAP CRM 7.0 Project for Li Ning Co., Ltd went live (SAP Consumer Products/Apparel and Footware Industry Solution). (2010)
The SAP CRM 7.0 project for Li Ning Co., Ltd., running SAP ERP Apparel and Footware industry Solution (SAP AFS) went live this year. From marketing campaign, trade promotion, market development funds, to sales planning, sales cycle management, partner order management,channel management and service management, we integrate the SAP CRM AFS functions with SAP ERP AFS.
- News: SAP CRM 7.0 IC/Service/Sales Project for a big company, China. (2009)
The customer is a big group corporation in China. We are building the interaction center webclient, service management, and sales management with SAP Phone interface connecting the Nortel Meridian PBX/CTI systems. And we are building the Email Routing and Processing with SAP ERMS in IC. Latest CRM 7.0 functions such as Knowledge Articles are used. ACE is used for authorization to meet complicated authorization requirements.
- News: SAP CRM 7.0 Ramp-Up Project for a Semiconductor Company (High Tech Industry), Shanghai. (April, June 2009)
In this June, our team have successfully completed a SAP CRM 7.0 Ramp-Up project for a big semiconductor company in China, High Tech industry. With SAP Ramp-Up Knowledge Transfer of the latest SAP CRM 7.0 product, our team are powered with the skills to the new features and technology of SAP CRM. With this we can bring the new value to our customers.
- News: Telephony Integration for SAP CRM 2007 IC Webclient
with CY Phone Connector. (February 2009)
For a customer in Shanghai, we successfully Integrate the customer's Avaya Telephony System into SAP CRM 2007 Interaction Center Webclient with our Communication Management Software CY Phone Connector® for SAP CRM. Inbound/Outbound telephony functions are enabled in SAP CRM 2007 Interaction Center Webclient, Accept/Reject/Hold/Retrieve/Hang Up/Transfer/Warm Transfer/Consult/Conference/Toggle/End/Dial Pad. All phone functions work smoothly and correctly.
- News: SAP CRM 2007 Web UI & IC Training was Delivered in Shanghai. (January 2009)
SAP CRM 7.0 Fantastic New Feature Outlook
SAP released the SAP CRM 7.0 with more functions, easier to use ever than before. For example, Smart Value Help for simplifying the data input, Simple Search which can search all the fields of an object or all the objects in the system, Tile Layout for consolidating the information in one page. We can use the new Dashboard builder to build our own dashboard based on the Business Object report, CRM Interactive Reporting etc.
In this new release we can easily add custom fields in the Application Enhancement Tool (Web). Such new fields can be text box, drop down options etc. And the fields can be easily added into the advanced search so that the objects can be searched with the new fields.
- CY Taxation Connector® for China Golden Taxation System. (2009)
- SAP CRM Planned Service with SAP CRM Billing, November. (2008)
- Mail Channel: ERMS in SAP CRM 2007 IC Webclient went live Successfully. (July, 2008)
- Phone Channel: SAP CRM 2007 IC Webclient with SAPPhone went live Successfully. (July, 2008)
- Integration between SAP CRM and SAP HR
- SAP CRM Channel Management (Channel Sales, Channel Inventory Management)
- SAP CRM Market Development Funds
- SAP CRM Trade Promotion Management
- SAP CRM Service (Including Planned Service)
- SAP CRM Middleware